NOT your personal email! For example, mail. Forward this email to your personal email address so you can do the rest from home. Click the link inside the email that you forwarded to your personal email from your military email. This will bring you to the checkout page. Select the version of Microsoft Office you would like to purchase and checkout. If you're having problems with the Microsoft HUP military program, see below the picture for some great tips from some of the commentators.
Best advice for folks who work in government state or local or the military is to contact Microsoft Technical Support if the program doesn't work for you.
The agents that you can get in touch with can validate for you the work e-mail address and if not working they will help you out to get the Office products purchased and installed. NOTE: You first have to answer a robot some basic questions and then you get a live person.
Long wait time though since there are only a small number of people that support these kinds of products. Option 2: Contact chat support through this link. After that you should get a chat link, which then requires the Microsoft Account. Check this link on how to create a Microsoft Account. Once you get a real person via phone or chat, please be very specific and patient with them. Microsoft is a great deal for back to school savings. If you are taking classes or getting your degree, or your kids need Microsoft Office for school, you can use your military HUP program code to get the program with a great discount.
Learn how to use these military credit card fee waivers to fly for free, stay at hotels for free, and get upgraded every time you check in! No, Microsoft Office is not free for military. The easiest way is to use the Microsoft Home Use Program and your military email address. You will enter your military. Then forward that email from your military email to your personal email.
Click the link inside the email and complete the sign up process on your home computer. This includes active duty and families. Yes, Microsoft has moved to a subscription basis for their Microsoft Office products. The advantage is they are all cloud based now so you can access on any computer and share with many users. No, you cannot download Microsoft Office for free. But when I used the old email format, I was able to get verified. The old email is still forwarding messages.
I got an email from MS with a link after the verification. So for now, use our old email. Basically step 3 is not applicable. The old HUP was very specific about this. Office Professional Plus is no longer discounted for the military. I just got off the phone with Microsoft. They said it stopped last month and now the only discount is for Office Any thoughts? Thank you. Picture above is no longer accurate. If you follow the instructions you will just be taken to this page:. This page looks nothing like the screen shot above.
After about 5 days at hours per day, I begin by explaining everything up front. They transfer me around. Each time I have to explain it over again.
Each time I have to reenter my email address. Each time I have to forward it out to a civilian email, then close out enterprise and allow them remote access to my civilian email. After a few hours, They tell me to call the DOD and have them enable links. I ask for a supervisor. I go through this process again. Another day wasted. This last time, I told them up front if they ask me to enter my email address again that I just want a supervisor.
When I got that guy, I explained the situation again. He told me to go enter my email address on the HUP website, so I asked for his supervisor. I get this new guy, explain everything to him. He tells me to enter my email address on the HUP website. So I did. He tells me to enter my email again, so I do.
He then tells me to click the link in the email. My S-6 told me previously that Microsoft is full of crap. I ask him for his supervisor and he still says no. He then tells me to go back to the website and try again.
I did not insult him, nor did I use profanity. He told me I was abusive and now my number is blocked. Several of my buddies who actually handle tech support calls for this specific products tell me that the higher ups at Microsoft are still trying to figure this out.
But once they do, those cases that have come to them will be called back and helped with the purchasing as much as possible. After two hours I just hung up. The same thing happened but instead of going multiple days, I just said forget it. This is horrible service Microsoft. Spencer: Just an FYI for you and your readers here. The move to Office has a huge problem right now that some have already reported here.
To add insult to injury, Microsoft technical support is going to tell you to contact your I. My advice to everyone is if Microsoft technical support tells you to contact your I. Be persistent and patient. I have tried to get the Microsoft Home Use Program through my mail. The Outlook web app gives me this message…All active links contained in this email were disabled. Any ideas for how to get around this. A buddy of mine who works for Tech Support over at MS tells me that this is an ongoing problem.
MS is slow to realize that the I. Can I change to an older version of the office? This will allow the validation email to get through. I found this knowledge on the HUP site and I finally was able to get the email and make the purchase. Good Luck -ME1 B. If you have Windows 7 or 8. Refer to link above. So if you buy both offers you get two copies of Office Useful for people with atleast 2 Windows computers. Interesting about the MAC version allowing you to get two copies.
Thank you for the info. I will update the post. Does the MAC version allow me to download it twice? One Mac or PC at one time only. Spencer: The switch from Office to Office is happening this month.
No new one as of the moment. If all else fails call MS and provide them your Navy e-mail address and program code. They should be able to help you out. See the posted instructions in the article above. I have tried with the AF codes, but it doesnt recognize my email. Since you have. Please check with your helpdesk to see if yours end in the new email formats or maybe the a different school email address with possibly xxx.
I work on base in Kunsan Gunsan South Korea! Good Luck! In addition instead of the the perpetual versions of Office i. This is already happening for HUP outside of the U. Microsoft will be retiring these product offerings through the Home Use Program and will be offering the most up-to-date Office experience with Home Use Program to Office Home and Personal at a significant discount. John, thanks for your help and advice over the years.
And thank you for the advanced warning on this change. Very disappointing news. It requires a Microsoft Account though. Follow the instructions posted by Spencer above the one that says Option 2. Once you get to chat rep state right away you want a refund for the product you bought from their Home Use Program.
After that provide your order number and work e-mail address. John, thanks for this information. I was looking for the military discount for I just got a Chromebook and your content was super helpful. Much appreciated! I just received my email! Happy New Year! Tried this code and it does not work for me. Contacted CS and was told the issue is on my employers end, not theirs. I explained that I suspected it was simply because my email suffix is okinawa.
Of course, on a new Mac Laptop it does not. I used my [email protected] email address. You will receive a confirmation email with your Product Key as well as download instructions when our review has been completed. Please allow 4 to 6 hours for our review to be completed before inquiring about the status of your order.
We recommend that you write down or print your Order Number for future reference. Ready to rip my hair out at this point. After cancelling the first order and repurchasing, I received the same message above. Wait for that call or e-mail from them. Better that way than you re-purchasing again and again and getting nowhere.
In fact, I highly advised anyone who has trouble purchasing to attempt only once and then call Microsoft after that, if still not resolved ask to be escalated to that Tier 2 team of theirs since usually those are their most experienced technicians. Wait for that contact from Tier 2 Support. They usually are the last line of support for this and have a high success rate of resolving your issue.
As I mentioned above grit your teeth and be patient. Call help desk. Mines work fine. I use my [email protected] and it work fine. I just need to go home and get the forward email from my work to my home to download the product. The best way is to call the helpdesk to make sure you email is accurate.
Try using your complete name again and also so emails might still be under the af. Good Luck. I honestly got no where with Microsoft over the phone help. Posted in these groups: Microsoft Software. Follow this discussion. Responses: Sort By Newest Oldest Votes. GySgt Join to see. Vote up. Vote down. SSgt Gregory Guina 8 y. Beat me to it SSgt Fair. So are you going to share? Posted 8 y ago.
Microsoft will send you and email to your. Hope it helps Microsoft Home Use Program. Office is NOT compatible with Windows 8. Free Microsoft Office online training from Microsoft here. Marine Corps Navy. Purchase Office Home Premium Annual subscription. Office University for free is available to full- and part-time enrolled students, faculty, and staff of qualified, accredited higher education institutions [with a valid.
Alumni of these institutions are not eligible.
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