Tags: Microsoft Windows XP. I have the same question. Accepted Solutions. HP Support Agent. Message 2 of 4. Was this reply helpful? Yes No. Message 3 of 4. Thank you I think it worked. Message 4 of 4. Hi CherrylH , I am glad that it worked. Take care and have a blessed week ahead. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.
Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Serial number:. Product number:. Warranty end date:. Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product.
Please use the product number and serial numbers of the new product to validate warranty status. Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product. It matches the product:. Please return to the product information page and verify the numbers provided or try again later.
Errors can be displayed in many formats. Please include all extra characters, such as hyphens or colons or periods as they appear within the number.
Possible error formats where 'x' could represent a letter or number : xx. Learn more. HP Support Solution Framework is downloading. Locate the file in your browser window, and double-click to begin installing.
Wait until the installation has finished then click on continue. Visit the product home page for more support options. The PC you are currently using does not match the PC you have selected. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. Driver detection is temporarily unavailable. Please try again later. HP has scanned your product but currently has no suggestions for driver updates.
The list of all available drivers for your product is shown above. HP encountered an error while trying to scan your product. Please verify your product is powered on and connected, then try again in a few minutes.
Or, view all available drivers for your product below. Not sure which drivers to choose? Let HP identify any out-of-date or missing drivers and software. Check now. The list of recommended drivers for your product has not changed since the last time you visited this page.
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